Salon Etiquette

At Karan Francis, time has been taken to create a peaceful retreat for your enjoyment.  To help us maintain our tranquil environment please ensure mobile phones are switched off upon entering the salon. 

Children Must be supervised at all times and cannot be left unattended in the salon for Health & Safety reasons.  We expressly request that the solitude and privacy of other clients is respected at all times.

*(M) signifies suitable for male clientelle

For Your comfort

Robes,towels, slippers & disposable underwear are provided. Refreshments mineral water, herbal and regular tea & coffee also available.

Appointments  & Cancellations

When booking an appointment for a special occasion, please allow 4-6 weeks notice to secure your appointed date and time avoiding disappointment.

Some treatments will require credit card details to secure the appointment.  As a courtesy to us and other clients, please allow at least

24HRS NOTICE

When changing or cancelling an appointment as time has been booked exclusively for you. Failure to give appropriate notice will regrettably result in a fee of 50% of the treatment charge. 

*To allow you to relax and unwind fully, please arrive on time for your appointment. 

Late arrivals may affect your treatment time. 

We aim to run on time for your appointment to the best of our ability. Occasionally due to circumstances outside our control we can run late. 

Please be patient and understand that as with any appointment based business this can happen. 

In all circumstances we shall do everything in our power to rectify the situation. 

Consultation 

All clients are requested to fill out aconsultation card on their first visit.  Please tell your therapist if you are pregnant, have had recent surgery or have a medical complaint. 

All information between therapist and client is strictly confidential.

Gift Vouchers

Can be purchased for a specific treatment or an amount, redeemable against treatments or products, not against private clinics

Valid for 6 months only.

All Major Credit Cards accepted